Patient Information Sheet

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PATIENT INFORMATION SHEET

 

Opening Hours

Monday to Friday 8:00am to 5:00pm

 

Our Doctors:

All of our doctors are Australian, UK or NZ trained doctors with many years of GP experience:

 

Dr Fiona McGrath                       Dr Robert Taylor                        Dr Hannah Bourke

Dr Michael Walsh                        Dr Harry Robertson                    Dr Kara James

Dr Tracey Bryan                         Dr Robyn McIntyre

Dr Emma Lynch                          Dr Siawchwin Lee

 

 

Services:

*Skin Checks                *Implanon                        *Excisions             *Health Assessments

*Spirometry                  *Mirena insertion              *Biopsy                 *Immunizations

*ECG                            *Care Plans                     *Medicals

*Antenatal Care            *Mole removal                  *Pathology

*Family Planning           *WorkCover                      *Wound Care

 

Fees:

Standard Consult:    (15 minutes)            $70    (rebate of $37.05)

Long Consult:          (30 minutes)            $120   (rebate of $71.70)

Extended Consult:   (>30 minutes)          $160   (rebate of $105.55)

 

Consultation with no Medicare card:        $70     (no rebate)

 

Pensioners, Veterans, Health Care & Pension Card holders with Medicare will be bulk billed.

 

We are a private billing practice, however It is up to the doctor’s discretion if they choose to bulk bill a consult.

 

Your regular GP may bulk bill you, but if he/she is unavailable and you see another doctor, a fee may apply.

 

Payment:

We accept cash, EFTPOS, Visa or MasterCard. We do not accept American Express. Accounts are to be paid at time of consultation. Please ensure your bank details are registered with Medicare to ensure a prompt return of your rebate.

Suite 2, Kawana Professional Centre
134A Point Cartwright Drive

Buddina, QLD 4575

Phone: (07) 5444 1522

Fax: (07) 5444 1722

www.coastalfamilyhealth.com.au

 

 

 

House Calls:

Depending on circumstances, a home visit may be organized for existing patients who are unable to attend the surgery.

 

Reminders:

We are registered with National & State reminder services to offer reminders for pap smears, repeat tests, health assessments Qld breast screen. etc. Please advise your doctor if you do not wish to receive these.

 

Results:

Patients are responsible for making a follow up appointment after having a blood test, xray or other test. If the doctor does require to see you following a test one our nurses/receptionists will call and advise you to make a follow up appointment in a time frame specified by the doctor. RESULTS WILL NOT BE GIVEN OVER THE PHONE UNDER ANY CIRCUMSTANCES.

 

After Hours:

Outside of normal practice hours, we urge patients to call the After Hours Doctor on 13 7425 (13 SICK) who will provide house calls on weekends and public holidays. FOR EMERGENCIES ALWAYS CALL 000.

 

Appointments:

Please call (07) 5444 1522 during business hours or visit our website 24/7 to make appointments. If you have 2 or more concerns, please make a longer consult. Please advise reception if you are booking in for a Pap smear, Immunisation, Procedure, Excision, Paperwork or if you are a New Patient. Please request if you require an interpreter.

 

Telephone Calls:

You can call and leave a message for your doctor during surgery hours. Emergency calls will be triaged by the Practice Nurse. If you require a translator we can arrange that for you through the Translating and Interpreting Service on 131 450.

 

Complaints:

If you are unhappy with the service we provide, please feel free to write to us at admin@coastalfamilyhealth.com.au. We treat all complaints with strict confidentiality and will attend to it ASAP. If you wish to take the matter outside the practice, please contact:

Office of the Health Ombudsman

PO Box 13281, George Street, Brisbane 4003

Phone: 133 OHO (133 646)
Email – info@oho.qld.gov.au or visit their website www.oho.qld.gov.au